For all the return requests, our delivery partners make a maximum of 3 reverse pickup attempts. Your reverse request will be marked as a pick-up exception or canceled for the below reasons;
■ Delivery partners are not able to contact you.
■ Not able to locate your address.
■ You have registered an incorrect phone number or provided the wrong delivery address.
■ Pin code is incorrect etc.
Keep in mind, as soon as the first reverse pickup attempt fails, our shipping partners will contact you to reschedule the pickup. However, if in the next 2 attempts as well, the delivery partner still fails to pick up the return order for the above-mentioned reasons, then the order shall be marked as canceled.
To prevent this from happening, we request that you answer calls from delivery partners and in case the reverse item pickup fails on the first attempt, please respond to the delivery partner messages to reschedule the pickup. If it so happens that your reverse request order gets canceled without the proper attempts, you can reach out to us on any of the support channels (Call/Email) and we will be glad to help you further!