FREQUENTLY ASKED QUESTIONS
Order Status & Delivery
The order will be delivered in 7-10 working days to all the metros and tier I cities, while for some pin codes it might take a little more time. In case of delay please write to us at email@example.com.
You will get a confirmation mail of the placed order and will further notify you once it is dispatched from the warehouse.
In case the order does not get delivered within 7-10 working days, you can write to us at firstname.lastname@example.org. We will do our best to get it delivered for you at the earliest.
In case you want a confirmation on the pin code been serviced please write to us at email@example.com.
There are no shipping charges for orders in India. In case of international orders shipping charges are applicable.
Yes we do deliver out of India, and it generally takes 15 days, depending on the city, but there is no Cash on Delivery facility for international orders, also international orders are not eligible for returns and exchange.
To make a cancellation, Please contact customer support at 08066085236 before 24 hours from the time of order placed, also feel free to reach us at firstname.lastname@example.org.
Return and exchange can be done through our one link on return center - https://returns.thehouseofrare.com/
You need to pack the product back in its original packing (with tags) and seal it. Hand the packet over to our courier person, and as soon as we have it back in our warehouse, we shall refund in amount in your source account if it’s a pre-paid order and in Bank if COD order.
In case of Exchange the exchange product will be dispatched once the product is picked from your premises.
In that case, please place a return for the product from the below link. Once the return request is placed we will pick the product and refund the whole amount without any additional cost.
Return can be placed at https://returns.thehouseofrare.com/ if you receive any wrong order.
You can only make your return within 15 days of receiving it.
You can exchange the product within 15 days of receiving it.
The product dispatched will take 7-10 working days to reach For further assistance please email us at email@example.com.
Once the product is picked from your premises the exchange order will be dispatched and you will receive it within 7-10 working days.
All the refunds are issued in your bank account.
While placing your order you will find a option for the SIZE CHART on the product page which will give you the detailed information on sizes and fit, Click on that and you’ll get to know what’s your perfect size. You can write to us at firstname.lastname@example.org just in case you need any information or help.
Mail us the details of your transaction to email@example.com, we will verify and get back to you at the earliest.