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FREQUENTLY ASKED QUESTIONS
ORDER STATUS & DELIVERY
The order will be delivered in 7-10 working days to all the metros and tier I cities, while for some pin codes it might take a little more time. In case of delay please write to us at support@thehouseofrare.com.
You will get a confirmation mail of the placed order and will further notify you once it is dispatched from the warehouse.
In case the order does not get delivered within 7-10 working days, you can write to us at support@thehouseofrare.com. We will do our best to get it delivered for you at the earliest.
In case you want a confirmation on the pin code been serviced please write to us at support@thehouseofrare.com.
There are no shipping charges for orders in India. In case of international orders shipping charges are applicable.
ORDER CANCELLATION
To make a cancellation, Please contact customer support at 08066085236 within 24 hours from the time of order placed, also feel free to reach us at support@thehouseofrare.com.
Return and exchange can be done through our one link on return center - https://returns.thehouseofrare.com/
You need to pack the product back in its original packing (with tags) and seal it. Hand the packet over to our courier person, and as soon as we have it back in our warehouse, we shall refund in amount in your source account if it’s a pre-paid order and in Bank if COD order.
In case of Exchange the exchange product will be dispatched once the product is picked from your premises.
There is no additional charge for any exchange orders or return orders.
In that case, please place a return for the product from the below link. Once the return request is placed we will pick the product and refund the whole amount without any additional cost.
https://returns.thehouseofrare.com/
For our records it is necessary to share a picture of the defect on our return center.
Return can be placed at https://returns.thehouseofrare.com/ if you receive any wrong order.
You can only make your return within 7 days of receiving it.
You can exchange the product within 7 days of receiving it.
Once the product is picked from your premises the exchange order will be dispatched and you will receive it within 7-10 working days.
All the refunds are issued in your bank account.
SIZING HELP
While placing your order you will find a option for the SIZE CHART on the product page which will give you the detailed information on sizes and fit, Click on that and you’ll get to know what’s your perfect size. You can write to us at support@thehouseofrare.com just in case you need any information or help.
Payments
Mail us the details of your transaction to support@thehouseofrare.com, we will verify and get back to you at the earliest.