FAQ

FREQUENTLY ASKED QUESTIONS

Order Status & Delivery

  • HOW LONG WILL MY ORDER TAKE TO ARRIVE?

    The order will be delivered in 7-10 working days to all the metros and tier I cities, while for some pin codes it might take a little more time. In case of delay please write to us at support@thehouseofrare.com.

      

  • How would I know if my order is placed?

    You will get a confirmation mail of the placed order and will further notify you once it is dispatched from the warehouse.

     

  • WHAT HAPPENS IF MY SHIPMENT DOES NOT GET DELIVERED ON TIME?

    In case the order does not get delivered within 7-10 working days, you can write to us at support@thehouseofrare.com. We will do our best to get it delivered for you at the earliest.


  • WILL MY AREA BE SERVICED BY YOUR LOGISTICS PROVIDER

    In case you want a confirmation on the pin code been serviced please write to us at support@thehouseofrare.com. 


  • ARE THERE ANY SHIPPING CHARGES ON DELIVERY

    All orders of value above 2500/- are not charged with any shipping cost while INR 250/- as shipping charges are levied on order value less than INR 2500/- . In case of international orders shipping charges are applicable.


  • DO YOU DELIVER OUT OF INDIA? 

    Yes we do deliver out of India, and it generally takes 15 days, depending on the city, but there is no Cash on Delivery facility for international orders, also international orders are not eligible for returns and exchange.


    • Order Cancellation

  • HOW CAN I CANCEL AN ORDER ?
  • To make a cancellation, please log in your account and book the cancellation of the requested order from return and cancellation tab.. There is handling charges of 150/- levied. https://returns.thehouseofrare.com/

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  • HOW DO I RETURN A PRODUCT?

    Return and exchange can be done through our return center - https://returns.thehouseofrare.com/

  •  You need to pack the product back in its original packing (with tags) and seal it. Hand the packet over to our courier person, and as soon as we have it back in our warehouse, we will either issue you a voucher of the same amount.

  • You can use the voucher credit points to buy anything else of the same amount from the website within 90 days.

  • WHAT HAPPENS TO ORDERS WHERE PRODUCTS ARE RECEIVED IN DAMAGED CONDITION?

    In that case, please place a return for the product from the below link. Once the return request is placed we will pick the product and refund the whole amount without any additional cost.

  • https://returns.thehouseofrare.com/
  • For our records it is necessary to share a picture of the defect on our return center.

  • WHAT SHOULD I DO IF I RECEIVE A DIFFERENT ITEM FROM THE ONE THAT I HAVE ORDERED?

    Return can be placed at https://returns.thehouseofrare.com/  if you receive any wrong order.


  • WITHIN HOW MANY DAYS OF PURCHASE CAN I RETURN MY ORDER

    You can only make your return within 10 days of receiving it. Return orders will be charged with 150/- as handling fees.


  • I HAVE REQUESTED A REPLACEMENT, WHEN WILL I GET IT?

    Once we receive your product in our warehouse, we will dispatch the replacement product from our end and send an email notification to you.

  • The product dispatched will take 7-10 working days to reach For further assistance please email us at support@thehouseofrare.com.


  • WHEN WILL I GET MY EXCHANGE PRODUCT  ?

    A minimum 7-10 days are required from the time we receive the returned product.


  • HOW DO I CHECK THE STATUS FOR MY RETURNED ORDER?
  • For further information on your returned order, you can reach us on support@thehouseofrare.com.

  • DOES RARE RABBIT HAS A MONEY REFUND POLICY?

    All the refunds are issued in the form of a voucher in cases of returns with a validity of 90 days.

    • Sizing Help

  • HOW DO I DETERMINE THE CORRECT SIZE FOR ME? 

    While placing your order you will find a option for the SIZE CHART on the product page which will give you the detailed information on sizes and fit, Click on that and you’ll get to know what’s your perfect size. You can write to us at support@thehouseofrare.com just in case you need any information or help.

    • Payments

  • MY PAYMENT FAILED WHILE MAKING A PURCHASE. WHAT SHOULD I DO ? 

    Mail us the details of your transaction to support@thehouseofrare.com, we will verify and get back to you at the earliest.

  • Also, we’re easily approachable on phone on our toll free number 1800-4198-440