FREQUENTLY ASKED QUESTIONS
Order Status & Delivery
The order will be delivered in 7-10 working days to all the metros and tier I cities, while for some pin codes it might take a little more time. In case of delay please write to us at firstname.lastname@example.org.
You will get a confirmation mail of the placed order and will further notify you once it is dispatched from the warehouse.
In case the order does not get delivered within 7-10 working days, you can write to us at email@example.com. We will do our best to get it delivered for you at the earliest.
In case you want a confirmation on the pin code been serviced please write to us at firstname.lastname@example.org.
All orders of value above 2500/- are not charged with any shipping cost while INR 150/- as shipping charges are levied on order value less than INR 2500/- . In case of international orders shipping charges are applicable.
Yes we do deliver out of India, and it generally takes 15 days, depending on the city, but there is no Cash on Delivery facility for international orders, also international orders are not eligible for returns and exchange.
Return and exchange can be done through our return center - https://returns.thehouseofrare.com/
You need to pack the product back in its original packing (with tags) and seal it. Hand the packet over to our courier person, and as soon as we have it back in our warehouse, we will either issue you a voucher of the same amount.
In that case, please place a return for the product from the below link. Once the return request is placed we will pick the product and refund the whole amount without any additional cost.
Return can be placed at https://returns.thehouseofrare.com/ if you receive any wrong order.
You can only make your return within 10 days of receiving it. Return orders will be charged with 150/- as handling fees.
Once we receive your product in our warehouse, we will dispatch the replacement product from our end and send an email notification to you.
The product dispatched will take 7-10 working days to reach For further assistance please email us at email@example.com.
A minimum 7-10 days are required from the time we receive the returned product.
All the refunds are issued in the form of a voucher in cases of returns with a validity of 90 days.
While placing your order you will find a option for the SIZE CHART on the product page which will give you the detailed information on sizes and fit, Click on that and you’ll get to know what’s your perfect size. You can write to us at firstname.lastname@example.org just in case you need any information or help.
Mail us the details of your transaction to email@example.com, we will verify and get back to you at the earliest.